Refund Policy

Returns & Cancellations

We accept cancellations and refund requests within 7 days from the date of purchase, provided the request is made at least 48 hours before the scheduled event time. To be eligible for a refund, your ticket must be unused.

Refunds

Once we receive your refund request, we will notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any payment processing charges incurred during the initial purchase.

Exchanges / Transfers

If you would like to transfer your ticket to another person, please contact our support team within 48 hours of the event. We will provide you with further instructions on how to proceed with the ticket transfer.

Non-Refundable Items

Certain items and services are non-refundable. These include:

• VIP Table Bookings (unless cancelled 7 days in advance)
• Custom merchandise or personalized items
• Tickets purchased on the day of the event

Processing Time

Refunds will be processed within 5-7 business days after we approve your request. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our support team at linkupcmb@gmail.com. We are here to assist you and ensure your experience with us is enjoyable and hassle-free.